08-17-2019 08:39 AM
08-17-2019 12:03 PM
It could be that your My Best Buy™ account wasn't tied to your purchase, or you have more than one account and the purchase was made on a different membership. Since it sounds like you purchased a Geek Squad Protection (GSP) plan for the TV, you should be able to call 1-800-Geek-Squad and have an Agent look up your plan details.
If you bought the item(s) in a Best Buy store, any location should also be able to search for the transaction by swiping your debit or credit card. The steps listed below might be helpful for you as well.
Best of luck!
I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.
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08-19-2019 03:26 PM
Hello there, Cantrall4,
Welcome to our Best Buy forum community! We're happy to help, so I'm glad you thought to reach out to us to see what your options are regarding your TV.
Geek Squad Protection is meant to make your life easier in the case of something going wrong, but I can understand how instead it would cause concern if you're struggling to track down the warranty. Sam15 is correct in that you're most likely not seeing the Geek Squad Protection because it was not linked to your My Best Buy account at the time of purchase.
If you haven't had the chance to call our Geek Squad line at (800) GEEKSQUAD or (800) 433-5778, you can also use the "Private Message" option in my signature to provide your full name, phone number, and email so I can try to track down your plan on my end.