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Posts: 1
Registered: ‎02-08-2022

Can't cancel and get my money back on order not shipped

After noticing my quest 2 carrying case was shipped but not my quest 2 I called customer service to ask about it.


Apparently the quest 2 is delayed? or not in stock? Which I don't see a message anywhere letting people know.


I can't cancel the quest 2 now, so I am forced to wait because the money that I would purchase the quest 2 elsewhere is being withheld by bestbuy.


Seems a little like a hostage situation here. 


Bestbuy makes it seem like they have what I want, take my money, refuse to let me cancel it after finding out bestbuy doesn't have what I purchased and keep my money forcing me to wait for the item to be in stock again? I would rather purchase off a store that actually has what they're selling and not this lie where you don't tell me there is a delay.


Do you seriously think people want their quest 2 carrying case weeks before getting a quest 2? This is just sad. You seriously trick people into thinking something is in stock by allowing them to add it into their cart and than after they purhcase it they get to findout from calling customer service that the item they purchased for $500 isn't actually there.


I feel like I preordered a game, I gave my money to people who don't actually have what Im purchasing.

Posts: 190
Topics: 5
Kudos: 18
Solutions: 10
Registered: ‎11-03-2021

Re: Can't cancel and get my money back on order not shipped

Hello, Dddddwwww!



We are glad to have you joining our online community and reaching out for support. While I am excited to hear you chose Best Buy for your recent Quest 2 purchase, I am not happy to hear your device was delayed. We never want our customers waiting for their devices. I am hoping to look into this for you.


Please send me a private message with the blue button below.


Best regards,

Kayden|Social Media Specialist | Best Buy® Corporate
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