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New Member
Posts: 1
Registered: ‎02-15-2020

Can't Get My Free Office 360 and Trend Micro Subs

I purchased a new Dell Inspiron in-store today.  Online, it indicates free 3 month subscription to MS Office 360, and 6 month subscription to Trend Micro Internet Security.  I showed it to the sales associate, and he assured me that it was included with my purchase, and that I would receive an email on how to access it.  It has not shown up in my digital library, and I received no email.

 

I both called and chatted online with customer service, and both told me that the only way I can now receive them is to go back to the store and have the rering my purchase.  I live very far from this store, and I am not going to do this.  I cannot for the life of me believe that free trials which a salesperson neglected to put into my order -- even though he told me he had done so -- cannot be added to my account without my having to spend hours of my time, gas, etc. driving back an hour each way to have them rering my purchase.

 

Isn't there SOMETHING that can be done???

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Valued Contributor
Posts: 1,872
Registered: ‎02-07-2011

Re: Can't Get My Free Office 360 and Trend Micro Subs

Was debating replying to this, because generally I am pro best buy.. however in this case there are some things you should know.

1. Windows 10 comes with built in antivirus that updates all the time, it's free, it works great. There really isn't a need for another one.

2. If you set up office 365 thru best buy, best buy will always be in control of that account. You have to renew it thru bestbuy forever. If you end up buying office on your own you have to create a new account with a new email.
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Posts: 12,468
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Registered: ‎01-03-2013

Re: Can't Get My Free Office 360 and Trend Micro Subs

Hi there, Offbase42, 

 

Welcome to the forum, and thank you for choosing to purchase a new Dell Inspiron with us yesterday! I'm sure you've been enjoying the laptop since you got it home, though I know you would be enjoying your purchase more if it had gone as you expected. Receiving the free 3-month subscription to Microsoft Office 365 Personal and 6-month subscription to Trend Micro is a great way to start out with any computer, so missing out on these is definitely not something we want for our customers. 


As you've found though, generally to receive these it would need to be rung upon the receipt. As you completed this purchase in store, this would mean returning to the store within our Return & Exchange Promise to reprocess this purchase. I know with the store being so far away, this is far from an ideal situation, and would love to see what other options, if any, we may have for you. Please keep an eye on your inbox in the top right corner of the page for my private message headed your way. 

 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Posts: 12,468
Topics: 201
Kudos: 401
Blog Posts: 21
Solutions: 616
Registered: ‎01-03-2013

Re: Can't Get My Free Office 360 and Trend Micro Subs

Hi there, Offbase42, 


I hope this message reaches you well. If you could provide me the details below, I would be delighted to look further into your subscriptions with your Dell Inspiron purchase. 

 

Name:
Phone #:

Email address: 

Customer service PIN from bottom of receipt: 

Regards, 

Tasha | Social Media Specialist | Best Buy® Corporate

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!