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New Member
Posts: 2
Registered: ‎12-04-2017

Can I exchange a headphone for a different colored one?

I puchased a pair of $300 headphones online and did an in-store pickup. The headhones work fine and there is nothing wrong with them. The problem is I would like a different colored one. Can I do an exchange at a store?

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Geek Squad Agent
Posts: 3,588
Registered: ‎03-20-2012

Re: Can I exchange a headphone for a different colored one?

you're welcome to make any return and exchange you wish with within your respected return and exchange period.  Please know in advance that the color change would mean a different model number and SKU.  That said, if the new headphones are at a different cost, you'd be paying the difference. 

Be sure to return the headphones with all the contents it returned with so no fees are deducted.

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Posts: 6,834
Topics: 109
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Registered: ‎12-23-2016

Re: Can I exchange a headphone for a different colored one?

Hi, blsrevoc,

 

Welcome back to the forums, and that's for the question.

 

Thanks to autotech796 for the answer here!

 

Under our Return & Exchange Promise, you'd have 15 days to return the headphones, or a bit longer if you are an Elite or Elite Plus My Best Buy member. You would need to pay any difference in price for a different color.

 

Please let me know if you have any other questions.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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