Add Product

Search Results:

Reply
Visitor
Posts: 1
Registered: ‎01-07-2023

Can Best Buy no longer activate prepaid phones?

We just got a TracFone phone for my dad and were told we have to call and activate ourselves. I use to work at Best Buy and back then we had the ability to do these activations (even though we didn’t really want to). I didn’t want to be “that guy” so I didn’t push back at all. I am curious if it is true though?

Posts: 125
Topics: 0
Kudos: 22
Solutions: 13
Registered: ‎11-08-2021

Re: Can Best Buy no longer activate prepaid phones?

Hello and thanks for reaching out on our Forums, apliwanai!

 

Typically while they are designed to be self-activated by the purchaser, they sometimes can be assisted with activating by a Best Buy Mobile associate. There are times when a TracFone may not be able to be activated in-store. The phone does need to be purchased at Best Buy and activated at the time of purchase. If it was purchased previously and then brought in, they typically cannot activate it and you would need to call to activate yourself.

 

There are some models as well that cannot be activated in-store and would require you to call and activate yourself that we sell as well.

 

If you have any additional questions please let us know and we'd be happy to assist.

 

If you have any additional feedback, please send me a private message with the following information. You can do this by clicking the blue "Private Message" button in my signature.

 

  • Full Name
  • Phone Number
  • Email Address

Kindly,

Graham|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 11,592
Topics: 1,943
Kudos: 1,019
Blog Posts: 0
Solutions: 361
Registered: ‎11-10-2008

Re: Can Best Buy no longer activate prepaid phones?


@apliwanai wrote:

We just got a TracFone phone for my dad and were told we have to call and activate ourselves. I use to work at Best Buy and back then we had the ability to do these activations (even though we didn’t really want to). I didn’t want to be “that guy” so I didn’t push back at all. I am curious if it is true though?


I have found the activation process to be simply easy. In 2020 I got an iPhone 6S on Tracfone and activation went smoothly. And then in 2022 I upgraded to iPhone XR and transferred my service from one phone to the other online and it went smooth as well. 

 

If you're not going for the unlimited service you can sign up for auto refill on the pay as you go plans. 

 

But right now Tracfone is offering a plan for $199 which allows you to have unlimited talk and text for one year plus 24gb of data that rolls over from month to month. Data can always be purchased for $10 per 1gb if it runs out. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.