05-06-2021 10:28 AM
05-06-2021 02:18 PM
Thank you for reaching out to us, and welcome to the Best Buy Forums! I'm sorry to hear that you had a disappointing experience in one of our stores recently. We strive to provide excellent customer service to anyone walking through the doors at Best Buy, and I'm sad to hear this was not the case for you.
The small things truly are the biggest when it comes to service, and I understand wanting better. I'd like to document this experience here at the corporate campus. So that I can get started, please send me a private message with your full name, email, and phone number.