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Posts: 1
Registered: ‎05-06-2021

CUSTOMER SERVICE WARNING!!

Good afternoon! I was blessed enough to upgrade from employee to shareholder after 10+ years of hard work for Best Buy. I recently went into a store at the beach (not sure of their store #, but address is 1145 Oak Forest Ln, Myrtle Beach, SC 29577) to purchase an unlocked CDMA phone (as I'm still blessed with a 3rd Party account) with compatible SIM and however much GS they had for it, but walked out of the store disappointed. The only time an employee said a word to me after a little over a half hour of being in the store was AP telling me to 'Have a good day' as I left, which honestly felt insulting, as I assumed they'd been staring at me getting increasingly discontent with the lack of customer service offered. We can't rewind time to make my experience better, but I don't like the idea of customer service agents like that representing a company I have considerable holdings in, as it's adverse to my investment. PLEASE tell them to up the experience, because the small things are the BIGGEST when it comes to retaining market share in a shrinking sector. Hope everyone at corporate is having a great day! You guys were always there to help me when I was in leadership, and I truly appreciate it!
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Registered: ‎02-08-2019

Re: CUSTOMER SERVICE WARNING!!

Hey, Turner785618,

 

Thank you for reaching out to us, and welcome to the Best Buy Forums! I'm sorry to hear that you had a disappointing experience in one of our stores recently. We strive to provide excellent customer service to anyone walking through the doors at Best Buy, and I'm sad to hear this was not the case for you.

 

The small things truly are the biggest when it comes to service, and I understand wanting better. I'd like to document this experience here at the corporate campus. So that I can get started, please send me a private message with your full name, email, and phone number. 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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