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New Member
Posts: 2
Registered: ‎05-14-2020

COVID Impact - Mobile Return

Greetings,

 

I made a purchase of a brand new unlocked phone on 03/01/2020. However, I was impacted by COVID and recovered back by the last week of March.

However, I am unable to pay my credit card bill as I am financially impacted as well and would like to return my Phone.

 

One of my friends told about the extended return dates by BestBuy and asked me to contact you.

 I tried calling customer service as well as the store, but no one could help me out.

 

I do not have a choice other than returning it or selling. I kindly as you if you have any authority to consider my request and make an exception for a return.

 

The phone was barely used and has no scratches. I would not have any intention of returning if this COVID did not occur.

Please help me.

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Recognized Member
Posts: 158
Registered: ‎11-11-2016

Re: COVID Impact - Mobile Return

I believe returns mobile phones are excluded and have the normal 14 day return policy, with a restocking fee if opened. You can always visit your local BB and through the curbside feature explain your situation and if a manager might be able to exercise discretion.
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New Member
Posts: 2
Registered: ‎05-14-2020

Re: COVID Impact - Mobile Return

Thanks for your response. I did visit couple of stores near by and tried to explain my situation. However, no one helped and instead asked me to sell the phone in Facebook.
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Posts: 3,965
Topics: 35
Kudos: 360
Solutions: 236
Registered: ‎11-29-2016

Re: COVID Impact - Mobile Return

Greetings, hrharish3110,

 

Welcome to our Support Forums.  My apologies for the delay in our response to your post, as our Support Forums have been experiencing a slight backlog over these past few days, and it’s causing us to reply to our customers a bit later than we’d typically expect. 

 

As Ariaizadi1 has mentioned, our extended return/exchange period we’re offering at this time did not include mobile phones or activated devices.  This is outlined in the terms of our Return & Exchange Promise, which you’ll be able to find here.

 

I apologize if there was any confusion or misinformation during your conversation with the friend who informed you of these extended return timeframes, however, we’ll be unable to accept your phone for return or exchange after the 14-day return period ended in March.  I realize this may not have been the answer you were hoping for, and I apologize for any further disappointment this news may bring.

 

Respectfully,

SeanM|Social Media Specialist | Best Buy® Corporate
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