05-14-2020 06:55 PM
I made a purchase of a brand new unlocked phone on 03/01/2020. However, I was impacted by COVID and recovered back by the last week of March.
However, I am unable to pay my credit card bill as I am financially impacted as well and would like to return my Phone.
One of my friends told about the extended return dates by BestBuy and asked me to contact you.
I tried calling customer service as well as the store, but no one could help me out.
I do not have a choice other than returning it or selling. I kindly as you if you have any authority to consider my request and make an exception for a return.
The phone was barely used and has no scratches. I would not have any intention of returning if this COVID did not occur.
Please help me.
05-16-2020 04:19 PM
05-16-2020 04:50 PM
05-26-2020 11:28 AM
Welcome to our Support Forums. My apologies for the delay in our response to your post, as our Support Forums have been experiencing a slight backlog over these past few days, and it’s causing us to reply to our customers a bit later than we’d typically expect.
As Ariaizadi1 has mentioned, our extended return/exchange period we’re offering at this time did not include mobile phones or activated devices. This is outlined in the terms of our Return & Exchange Promise, which you’ll be able to find here.
I apologize if there was any confusion or misinformation during your conversation with the friend who informed you of these extended return timeframes, however, we’ll be unable to accept your phone for return or exchange after the 14-day return period ended in March. I realize this may not have been the answer you were hoping for, and I apologize for any further disappointment this news may bring.