11-12-2018 10:27 PM
11-15-2018 02:58 PM
Good afternoon jchavez211-
After receiving such a high bill it would be understandable to reach out to us on the Best Buy forums for assistance. Thank you for allowing me the opportunity to point you in the right direction!
I’m going to have to ask you to work with the store to see if they’re able to partner with our carrier representatives to make the necessary changes you were hoping for. Although I cannot promise a different outcome will take place, I’m wanting to let you know that you’re still within your Return and Exchange Promise of 14 days from what I can see.
Should you have any questions after working with the store, know that we’ll be here ready to help!
|JJ|Social Media Specialist | Best Buy® Corporate|
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