03-25-2019 07:37 PM
03-26-2019 09:19 AM
Hello, CustomerVegas1, and welcome to our online community!
I can understand expecting a smooth refund process after completing a return at one of our stores. I apologize the you've had this kind of experience in receiving your cash back, as this is not the time frame we want for our customers in this situation. I realize this is a long time to wait for a large amount of money, and I know I'd be looking for updates on the ongoing investigation process as well.
That being said, I'd be happy to check in on the progress of your case and provide you with any updates available during this process. If this is something you'd like me to look into, please send me a Private Message including your full name, email, and phone number. You can find the blue option to message me to the right of my name, below.
Happy to help,
|Allison|Social Media Specialist | Best Buy® Corporate|
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