Best Buy Store Purchase

[Spolidoj]

My boyfriend bought me a tv for xmas on dec. 23. I recently moved into new place and opened tv to put up and turned it on and there was a crack in the screen. Stickers were still on. We had receipt etc. Box intact no big deal. The tv was a 32 in amd $250. Figured best buy wld just take back old one and give us new one. My bf brought it down to plymouth massachusetts location where he bought it and basically they said tough luck. The manager was so rude and dismissive to him. We couldnt believe it. We bought a tv, it was delivered to us damaged and now they say tough luck. My bf was so mad, as was i. You are a multimillion dollar company and u send us a broken $250 samsung tv and wont replace it and are rude to us because we are justifiable upset. Horrible horrible customer service. I have the emails of purchase that i am happy to semd along to someone. Please make this right.

[Allison-BBY Social Media Specialist]

Hello, Spolidoj!

Thanks for reaching out on our forum for support. Congratulations on the new move! I know that is an exciting change, so I hate to hear about the experience you had with your new TV in your home. I can understand your disappointment with this, and I'd like to follow up.

As this TV would be outside the extended holiday return and exchange period (which ended on January 14), the next step would be to explore options under any protection plans you may have purchased on the device. Outside of this, options for support are very limited due to the age and kind of damage you're seeing to the unit. We encourage all of our customers to inspect new devices and appliances as soon as possible after making a purchase to allow for the best support experience.

That said, I'd like to follow up further and document your experience in our corporate system. To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

Thank you,

[Spolidoj]

Well it was given to me as a gift and i was unaware. There was nonprotection plan. I wouldnt expect to get a broken tv when buying from a store. I am really upset by this. Is there anything you can do? 
Julie {removed per forum guidelines}
The person who purchased the device was Paul {removed per forum guidelines}

[Allison-BBY Social Media Specialist]

Julie, 

I have removed the personal information from your public post in an effort to protect your privacy, and Paul's.

Please send me a private message so we can continue discussing the details of your TV order and situation. You can find the blue option to message me to the right of my name below.

Thank you,

[Spolidoj]

I cant find where to private message you. Your name isnt in blue below, it just says add xomment or accept solution

[Allison-BBY Social Media Specialist]

Julie,

I received your private message and will be replying shortly. Please look to your inbox for further communication. 

Thank you!

[Spolidoj]

Ok.. havent seen anything yet

[Allison-BBY Social Media Specialist]

Julie,

You should have seen my private message reply come through on Thursday, March 16 around 11:51 a.m. CT. You can locate your messages by clicking on the orange envelope in the upper right-hand corner of your screen. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Reagrds,