Best Buy Store Purchase

[ale197438]

My son bought at 65” Sony tv. When we got it home and opened the box the screen was broken and a leg was missing. We immediately called Best Buy and was told that we had 15 days to return it. When we brought it back to the store the manager, Steve, was very rude and accused us of breaking it. Now we are out $700 for a tv that was never used! Through the years we have spent thousands of dollars at Best Buy but we will NEVER purchase anything with this company ever again!

[Jakoma-BBY]

Hello, Ale197438, 

Thank you for reaching out on the Forums' Community. I know having a broken television is frustrating. To have an interaction like the one you are describing is upsetting. I can document your interaction with store manager Steve. For the television issue, due to our Privacy Policy, we are only able to provide information about a purchase to the original purchaser, so we would need to speak directly with them to be able to provide the requested information.  If he would like to join the Forums' Community, we can assist with him on that matter. If not, we do have ability assist on Twitter or Facebook.  If he rather call and speak with an agent is welcome to give us a call at (888) BEST-BUY or (888) 237-8289.

Just a heads up that as of March 20th, our Forums will no longer be available, for future support you can reach out to us on Social Media or bestbuy.com/support. 

If you like your interaction documented. Please send a private message, blue button near my name and provide the following. 

• Full Name
• Email Address
• Phone Number

Here to help, 

[ale197438]

It was bought at diberville, ms store. My sons email is {removed per forum guidelines} and his phone number is {removed per forum guidelines}

[Jakoma-BBY]

Ale197438, 

I have removed your son's personal information per our forum's guidelines. As mentioned in my previous post, he need to reach out us via Forums or Social Media because he is the purchaser. Please have him reach out on this matter. 

Thanks,