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Posts: 1
Registered: ‎12-03-2019

Broken Tv

I had purschase a TV form the Best Buy in Columbus Ohio when I gotten home and open the Box the screen is broken I took  it back to the Store the same day to  exchange the store refused to exchange the TV


Told me to call Samsung which I did they told me that it Best Buy problem to take care of me The Manger that I spoke with told me that it could had happen in shipping if you know this why not let me exchange this TV How can I get this taken care of and not lose my money

Posts: 3,969
Topics: 35
Kudos: 360
Solutions: 236
Registered: ‎11-29-2016

Re: Broken Tv

Good morning, Sugarmama63,


Welcome to our forums.  Discovering your TV, or any purchase for that matter, is an understandably disappointing experience, and it’s one I regret to hear you’re currently going through with your recent purchase.  While I can’t guarantee an alternate outcome than what it sounds like you’ve already been provided by your local store, I’ll be happy to look into this matter further, and offer any additional assistance I can.


For me to begin my research, I’ll ask that you send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address
  • The “Customer Service PIN” from the bottom of your receipt


As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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