Broken Screen when I got home. Best buy won't let me return!!

jvernon12 · ‎04-05-2019

This is amazing. I bought a 70 inch LG TV. Brought it home in the box. Opened it two weeks later, and the screen was cracked. The local store says I can't return it. LG won't help either. Unbelievable. And it seems from reading this forum that it happens a lot with best buy.

Fey-BBY · ‎11-30-2015

Hi, jvernon12,

Welcome to the Best Buy Forums!

I see that you already have a Private Message conversation initiated with us in regards to this. You're welcome to reach back out to us, there, to continue this conversation.

Thanks,

Fey

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Social Media Specialist | Best Buy® Corporate
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Broken Screen when I got home. Best buy won't let me return!!

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