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Posts: 1
Registered: ‎09-28-2020

Brentwood TN store has poor customer service

I just wanted to report poor store customer service at the Brentwood TN location. It is impossible to get a hold of someone on the phone to talk to at this store, no one answers any of the automated menu choices once selected. I was hoping you could escalate this to help the store improve their phone skills. Please contact me and I can provide more details


Thank you

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Registered: ‎11-10-2008

Re: Brentwood TN store has poor customer service

Every store that Best Buy operates should have manager contact information. If you are looking to give your feedback immediately this would be the quickest way to do so. Please be aware that even though Best Buy has made great groundwork answering tickets in this age of pandemic , there may be a delay of them responding to your post.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎10-19-2017

Re: Brentwood TN store has poor customer service

Hello, wfox3utk,


Thank you for taking the time to share your experience with us. Due to recent events, our stores are focusing a lot on serving customers immediately in store.  It may sometimes be more difficult to reach stores via phone as a result. I’m very sorry for any inconvenience! If wishing to speak with a Best Buy representative on the phone, I typically recommend connecting with our phone teams at (888) BEST-BUY or (888) 237-8289 as they are positioned to assist with most questions and concerns.


With this said, I absolutely hear how important it is to speak with customers in the platform they feel most comfortable. I would love to record your feedback and insight here at the Corporate level. Please send me a private message with your full name, phone number, email address, and any other pertinent details about your experience. If you have not had a chance to speak with someone about the questions or concerns you initially wanted to direct to your local store, please include that information in your private message as I’d love to do everything I can to address any outstanding issues. As you may already know, when logged into the forum from a PC, there should be a blue “Private Message” button next to my signature below this post.


Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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