09-28-2020 04:34 PM
I just wanted to report poor store customer service at the Brentwood TN location. It is impossible to get a hold of someone on the phone to talk to at this store, no one answers any of the automated menu choices once selected. I was hoping you could escalate this to help the store improve their phone skills. Please contact me and I can provide more details
09-28-2020 06:36 PM
Every store that Best Buy operates should have manager contact information. If you are looking to give your feedback immediately this would be the quickest way to do so. Please be aware that even though Best Buy has made great groundwork answering tickets in this age of pandemic , there may be a delay of them responding to your post.
09-29-2020 04:20 PM
Thank you for taking the time to share your experience with us. Due to recent events, our stores are focusing a lot on serving customers immediately in store. It may sometimes be more difficult to reach stores via phone as a result. I’m very sorry for any inconvenience! If wishing to speak with a Best Buy representative on the phone, I typically recommend connecting with our phone teams at (888) BEST-BUY or (888) 237-8289 as they are positioned to assist with most questions and concerns.
With this said, I absolutely hear how important it is to speak with customers in the platform they feel most comfortable. I would love to record your feedback and insight here at the Corporate level. Please send me a private message with your full name, phone number, email address, and any other pertinent details about your experience. If you have not had a chance to speak with someone about the questions or concerns you initially wanted to direct to your local store, please include that information in your private message as I’d love to do everything I can to address any outstanding issues. As you may already know, when logged into the forum from a PC, there should be a blue “Private Message” button next to my signature below this post.