06-23-2019 08:14 AM
07-02-2019 03:54 PM
Welcome to our forums, MamaBear2Cubs,
My apologies for the delay in our reply to your post, as our Support Forums have become a bit backlogged over the past few days. I’m sorry to hear your recent purchase with us wasn’t quite what you were expecting.
Using the information you’ve provided, I believe I was able to locate the purchase in question, and I’m happy to see your local Best Buy store was able to assist you in getting this computer exchanged. If this isn’t the case, or if you’re in need of any additional assistance, please don’t hesitate to visit our Support Forums again.