Add Product

Search Results:

New Member
Posts: 1
Registered: ‎06-23-2019

Brand new laptop already used?

I purchased a brand new, out of the box laptop. I get it home and there's about 50 documents from a teacher from a few cities over. I called the store where I purchased it and I basically got no answer as to why I paid full price for a used computer. They acted like they didn't understand how this happened. The only remedy to the problem was telling me to come in and they would delete the files. Well, I can do that myself. I just can't get an answer as to why my new laptop isn't new.
Posts: 4,547
Topics: 48
Kudos: 472
Solutions: 270
Registered: ‎11-29-2016

Re: Brand new laptop already used?

Welcome to our forums, MamaBear2Cubs,


My apologies for the delay in our reply to your post, as our Support Forums have become a bit backlogged over the past few days.  I’m sorry to hear your recent purchase with us wasn’t quite what you were expecting.


Using the information you’ve provided, I believe I was able to locate the purchase in question, and I’m happy to see your local Best Buy store was able to assist you in getting this computer exchanged.  If this isn’t the case, or if you’re in need of any additional assistance, please don’t hesitate to visit our Support Forums again.



SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!