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Posts: 1
Registered: ‎10-16-2019

Box without product

[ Edited ]

On the 14th of this month, my wife bought a gift for me , a screen shield for the cell phone in the New York City store, but did not realize that the seals in the box were violated, and the box came without the product.


  What can I do in this case?


 To which email can I send images?


STORE: 1100 Old Country RD , WESTBURY, NY 11590


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6178803 .  200101350  44 99




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Posts: 432
Topics: 34
Kudos: 102
Solutions: 29
Registered: ‎10-03-2017

Re: Box without product

Hi there, andresuribek! 


Welcome to the Best Buy Support Forums! 


An empty box is definitely mysterious and not something that we would ever want for any of our customers! I'd like to look into this for you, to see what may be possible, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

  • Your full name
  • Your phone number
  • Your email address
  • Your order number or Customer Service PIN

To send me a private message, please click the button labeled "Private Message" in my signature below.



Vince|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!