11-21-2021 02:03 AM
Solved! Go to Solution.
11-21-2021 01:32 PM
Gift Cards are treated like cash. If someone used the card you were sent, your only recourse would be to file a report with your local police department and they would be able to investigate the matter. Best Buy and Amazon can co-operate with the investigation as long as you have the original purchase information handy at the time plus any serial numbers associated with the card.
11-21-2021 03:11 PM
11-21-2021 03:30 PM
Regardless, the remedy is the same even if bought in store or online. Gift Cards are like cash.
You may wish to see this report for more info. It's not clear how the theives get away with this.
Best Buy just sold you the GC so Amazon in reality would be responsible for helping it seems like.
This is nothing new. Best Buy and other stores do their best to try and protect consumers from fraud. You may want to contact Amazon back letting them know of a stolen or redeemed gift card. Or file a report with police.
11-22-2021 01:36 PM
Hi there, nettieturner51,
Thank you for taking the time to stop by our community forums and writing to us about this gift card purchase. I know I purchase a lot of gift cards during this time of year and can imagine your surprise to check the balance on this only to discover it empty. I appreciate you letting us know about this purchase and would be glad to give you some advice on how to get assistance moving forward.
If you haven't done so, I would recommend filing a report with your local law enforcement. We also have some tips we recommend taking if you have been the victim of gift card fraud here. In addition to filing a report with law enforcement, you can contact the Federal Trade Commission or the Internet Crime Complaint Center.
I hope I was able to provide some additional clarification, but please don't hesitate to let me know if you have more questions that I can help with.
11-22-2021 01:44 PM