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New Member
Posts: 7
Registered: ‎11-21-2021
Accepted Solution

Bought used gift card

I bought a $200 Amazon gift card at a best buy store and when I tried to redeem it it told me it was already added to another account!!! I took it back to the store and they told me they couldn’t do anything about it in the store that I would have to call the company!!! That didn’t even offer to give me a phone or anything!!! I contacted Amazon online and talked to an agent he told me to go back to the store and tell them they sold me a used card and demand my money back!!! I’m going to go back to the store in a couple of days, I’ll let you know how it goes!!! I was wondering if anyone else has ever had this happen to them before???
Posts: 10,248
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Registered: ‎11-10-2008

Re: Bought used gift card

Gift Cards are treated like cash. If someone used the card you were sent, your only recourse would be to file a report with your local police department and they would be able to investigate the matter. Best Buy and Amazon can co-operate with the investigation as long as you have the original purchase information handy at the time plus any serial numbers associated with the card.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 7
Registered: ‎11-21-2021

Re: Bought used gift card

The card wasn’t sent to me, I bought it inside of the Best Buy store on The 16th if November and it never left the inside of my purse, until I took it out to try and redeem last night!!! I bought the card from Best Buy so Best Buy should have to either refund my $200 or give me another $200 card since they sold me a used card!!! It was an error on there part not mine!!!
Posts: 10,248
Topics: 1,530
Kudos: 748
Blog Posts: 0
Solutions: 323
Registered: ‎11-10-2008

Re: Bought used gift card

Regardless, the remedy is the same even if bought in store or online. Gift Cards are like cash.

 

You may wish to see this report for more info. It's not clear how the theives get away with this.

 

https://abc7news.com/amazon-gift-cards-card-scam-fraud/5177549/

 

Best Buy just sold you the GC so Amazon in reality would be responsible for helping it seems like.

 

This is nothing new. Best Buy and other stores do their best to try and protect consumers from fraud. You may want to contact Amazon back letting them know of a stolen or redeemed gift card. Or file a report with police.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 7
Registered: ‎11-21-2021

Re: Bought used gift card

If they don’t give me my money bad I’ll make sure everybody on Facebook knows how they steal, uses, and commits fraud against their customers!!!
Posts: 6,547
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Registered: ‎08-21-2017

Re: Bought used gift card

Hi there, nettieturner51,

 

Thank you for taking the time to stop by our community forums and writing to us about this gift card purchase. I know I purchase a lot of gift cards during this time of year and can imagine your surprise to check the balance on this only to discover it empty. I appreciate you letting us know about this purchase and would be glad to give you some advice on how to get assistance moving forward.

 

If you haven't done so, I would recommend filing a report with your local law enforcement. We also have some tips we recommend taking if you have been the victim of gift card fraud here. In addition to filing a report with law enforcement, you can contact the Federal Trade Commission or the Internet Crime Complaint Center.

 

I hope I was able to provide some additional clarification, but please don't hesitate to let me know if you have more questions that I can help with.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 7
Registered: ‎11-21-2021

Re: Bought used gift card

I just left Best Buy they refused to help me, they said there’s nothing they can do about it so I’m screwed out of $200 unless I can get amazon to due something about it!!! I’m going to get back at Best Buy by posting how bad they treat their customers on Facebook I’ll keep posting until I’m sure as many people as I can reach reads about how bad a company they are and how bad they treat their customers!!! I’ll make sure they get a lot of bad reviews right now before Black Friday!!!