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Posts: 1
Registered: ‎11-25-2021

Bought two tampered sealed items and couldn't get a refund at the store

[ Edited ]

I am just posting this to all avenues of support to get a response. Yesterday (11/24/21) I purchased 2 sealed 14tb Western Digital Easystores in-store at the Gessner location in Houston and came back home to test it, only to find out that I had significantly less capacity. I tried to return it at the store but they refused the refund saying that I tampered with it. Tried calling customer service and everything and no luck in getting this situation fixed. Additionally, when I came back to my home and when I was checking the drives again late at night, it occured to me that the employees broke the enclosure making it impossible for me to even get a manufacturer's warrantly issued.


I have emailed the leadership from the location and I have also warned others not to buy from you guys as you might not get what you paid for:


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I hope that you can get me a response before I escalate this even further

Posts: 3,495
Topics: 79
Kudos: 133
Solutions: 188
Registered: ‎10-19-2017

Re: Bought two tampered sealed items and couldn't get a refund at the store

Hello, sky1eon,


Welcome and thank you for posting on the forums!


I appreciate you taking the time to join and reach out to us regarding your purchase. Returns and exchanges are meant to be simple and easy for our customers, and I understand where you're coming from. Although I won’t promise a different resolution, I am here to help where I can. Here’s more information regarding our Return & Exchange Promise.


In order to better assist you, please, send me a private message by using the blue button next to my signature below this post with some more details. Send me your Customer Service PIN off your receipt, full name, phone number, and e-mail address. I look forward to hearing from you.



Deysha|Senior Social Media Specialist | Best Buy® Corporate
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