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Posts: 1
Registered: ‎06-14-2021

Bought the new imac got an empty package!!!!

I bought a NEW imac, ordered to online and came to pick it up the the Jordan Landing Store here in Utah. I had been saving up for this for a while now, and was super excited to use it! I bought a new desk as well, so I was in a rush to go pick that up. When I got the packages into my home, I noticed the box had a slit through the seal. I work at AT&T and work with packaged tech and sometimes there are slits, so I didn’t think too much of it. I finished setting up my desk late at night, and got ready to open up my box. First I noticed a bunch of plastic laying in the box, and then i saw no computer, keyboard, or mouse. I literally do not know what to do, I heard the mac was light, and the box was heaving FOR JUST A BOX so I genuinely thought that there was a computer in it! I am absolutely freaking out because I am out 1300 dollars I saved just for this mac!!! I am going to the store first thing tomorrow but I am literally so afraid that they won’t be able to do anything for me because it isn’t in the box. How does a store make a mistake like this??? It’s literally setting someone up, this is so terrible and I have no clue what to do.
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Registered: ‎08-21-2017

Re: Bought the new imac got an empty package!!!!

Good morning, amalquader,

 

Welcome to our community forums and thank you for taking the time to let us know about your purchase. I can imagine how concerning it would be to open an empty package and can understand wanting to get help with this as quickly as possible. I'd be happy to help you look into what options are available moving forward.

 

As you mentioned, the store where you made this purchase is usually best suited to assist you. Have you been able to get in touch with them since making this post? Please let me know if I can do anything to help at this time!

AndrewB|Social Media Specialist | Best Buy® Corporate
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