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Posts: 1
Registered: ‎08-16-2019

Bought sprint note 9 at best buy store

[ Edited ]

iIbought a sprint phone at best buy on 01/03/2019 .the associate told me that there is a promotion for 50 % off the lease term of $42, thus  i would be paying $21  and the credit will start showing up in two billing cycles.

 Its been 9 months i havent seen any credit and when i went back to the local store the associate doesnt work anymore and the other guys couldnt  pull up my records.


i need help in getting this resolved at the earleist.Thanks


K {removed per forum guidelines}

Posts: 433
Topics: 34
Kudos: 102
Solutions: 29
Registered: ‎10-03-2017

Re: Bought sprint note 9 at best buy store

Hi there, ksingh19!


Welcome to the Best Buy Support Forums! 


I understand that you have some concerns regarding a promotion that you are supposed to be receiving as a result of a past purchase. I'd like to take a look into this for you and see what's possible, but will need some additional information to begin. I see that you've already sent us a private message about this, and I will be responding to your message shortly. Please refer to there for additional information! 



Vince|Social Media Specialist | Best Buy® Corporate
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