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Posts: 1
Registered: ‎02-23-2019

Bought set of speakers but then BB would not honor purchase

As a long time client I am very disatified with my recent purchase( or non purchase)- I went to my local best buy and they said a nearby store had a set of open box speakers and they would sell them for the price on BB web site- I paid for the speakers and never heard back from them on when they would be at the store- I went back 3 times in over a week and finally tonight they said - sorry even though we sold you an open box that showed in our corp. inventory they were not open box but we will refund your money- I already have sold my existing pair of speakers and have wasted over a week of my time and having to drive to the store to check up as no one ever called me back- This is not how a long time client should be treated- Now I have sold my speakers and BB renegged on the purchase after I bought the new speakers-

Posts: 1,116
Topics: 50
Kudos: 214
Solutions: 44
Registered: ‎11-23-2018

Re: Bought set of speakers but then BB would not honor purchase

Hello, bebop86, and welcome to our online community!


Thank you for reaching out to our Forum support team, and for being a loyal Best Buy customer over the years. I apologize for any miscommunication you may have experienced when purchasing your speakers and for the runaround you seem to have been given. We understand your time is valuable, and this is not the kind of experience we want for our customers.


Please send me a Private Message with your full name, email, phone number, and order number if you'd like to discuss this further. You can find the blue option to message me to the right of my name, below.



Allison|Social Media Specialist | Best Buy® Corporate
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