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New Member
Posts: 2
Registered: ‎06-13-2019

Bought laptop for in-store delivery 1 month ago, still not here

I bought an Asus laptop last month, the 18th of May in store to be precise, to be picked up in store roughly about the 30th of May according to my receipt but have yet to receive it. I did get an email stating that there had been a pickup delay on June 7th and that if my order was not in by July 7th, then they will cancel my order and refund my money. I'm really just curious what a pickup delay is and if there's anything I can be told about my order status. I really don't want to cancel my order, I shopped around for a good while before deciding on this laptop, and Best Buy has always been very nice and professional every time I go in, I don't want them to lose out on my money. Thanks and cheers BB team!
Posts: 5,993
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Registered: ‎08-21-2017

Re: Bought laptop for in-store delivery 1 month ago, still not here

Hello, Powernade,

 

Thank you for taking the time to join our community forum and writing to us about this order. Finding out your order is delayed is never a good time. This can happen for several reasons so I would be happy to help you look deeper in to this. Can you please send me a private message with a bit more information? I will need to confirm your:

 

Full name

Email address

Phone number

Order number

 

To send a private message please click the button at the bottom of my post across from my name. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎06-13-2019

Re: Bought laptop for in-store delivery 1 month ago, still not here

[ Edited ]

Hello, thanks Andrew for the quick response back.
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Thanks again for your help!