Best Buy Store Purchase

[Kdavis9317]

I purchased a Samsung 85-inch television on 2/9/2023 that was sold to me at a new price and listed as new, only to discover the previous owner's Netflix information and settings setup in the tv. The TV came packaged like new, so I had no indication it was refurbished. Customer service is not helping, and I stay 40 miles from the store I where I purchased, so I don’t have availability to speak with the store regarding this issue. I’m beyond upset because I spend $2-3k a year at best buy, and I’m receiving subpar service to get an exchange. I need to get this resolved, or I’ll take legal action. It’s against consumer law to sell an item as new, knowing it was refurbished. I’ve taken screenshots of the order description showing it was also sold as new in case I need to go the legal route.

[Ravi-BBY Social Media Specialist]

Hi there,

Thank you for reaching out to us here on Best Buy Forums, and welcome to our online community. 

Please know, as of March 20, the Best Buy Forums will be decommissioned. Our team will be available to provide support through our Facebook, Twitter, and Instagram accounts. In the future, you can also visit us at BestBuy.com/support for assistance. We look forward to assisting you through these platforms!  

If you would like to continue here in the interim, kindly send me a private message by clicking on the button near my signature. Be sure to include your full name, phone number, and email address, along with your order number or Customer Service PIN from your receipt. 

[Ravi-BBY Social Media Specialist]

Hi, Kdavis9317,

I haven't heard back from you since my last message. Just wanted to let you know that I am leaving the office for the day, and will return on Tuesday morning. 

If you require immediate assistance, please contact us at 1-888-BEST BUY or 1-888-237-8289. Otherwise, I will be happy to respond to any further messages upon my return.