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Posts: 1
Registered: ‎01-01-2019

Bought a New Item online; picked up in store. Got an Open Box Item

I bought a new Air Fryer online; picked up at the Pentagon City store, got home and realized Best Buy scam me by charging me for a new item but gave me an Open Box Item . Call customer service and was told to take back to the store.


I had pay parking to pick up the item and also pay parking to take back the open box item so I am at a loss.


Highly dissapointed with Best Buy

Posts: 2,621
Topics: 32
Kudos: 94
Solutions: 131
Registered: ‎10-19-2017

Re: Bought a New Item online; picked up in store. Got an Open Box Item

Hello, mzjcjem,


Welcome to the forums!


I appreciate you taking the time to join and write us about this purchase. Also, I apologize for the delayed response due to the holiday season. We are trying to respond as quickly as possible.


I am happy to look into this for you if you’d like. First, I’m going to need some more details from you. Please, private message me with your order number, full name, phone number, and e-mail address connected to your account. To do so, click on the blue button next to my signature.


I look forward to hearing from you.

Deysha|Social Media Specialist | Best Buy® Corporate
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