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New Member
Posts: 4
Registered: ‎11-14-2021

Bought TV, different brand/model was in the box

I bought a LG tv for $1600 with an extended warranty last night, on my Bestbuy credit card. When I got home and opened the box, it was a used Samsung tv, someone switched out the tv intentionally. There was packing material from Samsung, and LG inside the box. I talked to 2 different managers at the Merced CA Best Buy, and neither will help me. I filed a complaint with Citibank and I refuse to pay for it. If anyone has advise, please let me know.

New Member
Posts: 4
Registered: ‎11-14-2021

Re: Bought TV, different brand/model was in the box

[ Edited ]

Just filed a case with BBB

 

BBB Serving Central California & Inland Empire Counties

 

2600 W Shaw Lane

Fresno, CA 93711

 

case number is {removed per forum guidelines}

New Member
Posts: 4
Registered: ‎11-14-2021

Re: Bought TV, different brand/model was in the box

Good looking out Sarah, that’s probably the only response I will ever get from you.
Posts: 5,010
Topics: 55
Kudos: 392
Solutions: 308
Registered: ‎11-29-2016

Re: Bought TV, different brand/model was in the box

Good afternoon, Jason,

 

Welcome to our forums, and thank you for sharing your experience with us.  Using the information you’ve provided upon joining our Community, I see you’ve also contacted us through Twitter and Facebook.  It looks like my colleague, Jack, is currently addressing this matter with you through Twitter, so in the interest of keeping our communication in one place, I recommend continuing to work with him there.

 

All the best,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎11-14-2021

Re: Bought TV, different brand/model was in the box

I was contacted by Best Buy and they agreed to exchange my TV. Thanks so much for the great support.

Posts: 5,010
Topics: 55
Kudos: 392
Solutions: 308
Registered: ‎11-29-2016

Re: Bought TV, different brand/model was in the box

It's been our pleasure to help, Jason.  If you ever have any issues with your Best Buy experience in the future, feel free to reach out any time.

 

Regards,

 

 

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!