Best Buy Store Purchase

[jasonheck]

I bought a LG tv for $1600 with an extended warranty last night, on my Bestbuy credit card. When I got home and opened the box, it was a used Samsung tv, someone switched out the tv intentionally. There was packing material from Samsung, and LG inside the box. I talked to 2 different managers at the Merced CA Best Buy, and neither will help me. I filed a complaint with Citibank and I refuse to pay for it. If anyone has advise, please let me know.

[jasonheck]

Just filed a case with BBB

BBB Serving Central California & Inland Empire Counties

2600 W Shaw Lane

Fresno, CA 93711

case number is {removed per forum guidelines}

[jasonheck]

Good looking out Sarah, that’s probably the only response I will ever get from you.

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, Jason,

Welcome to our forums, and thank you for sharing your experience with us.  Using the information you’ve provided upon joining our Community, I see you’ve also contacted us through Twitter and Facebook.  It looks like my colleague, Jack, is currently addressing this matter with you through Twitter, so in the interest of keeping our communication in one place, I recommend continuing to work with him there.

All the best,

[jasonheck]

I was contacted by Best Buy and they agreed to exchange my TV. Thanks so much for the great support.

[SeanM-BBY Retired: Social Media Specialist]

It's been our pleasure to help, Jason.  If you ever have any issues with your Best Buy experience in the future, feel free to reach out any time.

Regards,