06-23-2021 09:49 PM
06-24-2021 10:35 AM
Welcome to our community, ABau524.
I never thought digital copies would catch on to be honest, but I now have a library of them that I stream regularly. I completely understand wanting the code for your Spider-Man collection; I would too!
Since the codes are included in package by the distributor, Best Buy doesn't have access to them and therefore can't provide missing digital copy codes. There are a couple of actions you may choose to pursue: firstly, you may contact Sony Pictures for assistance in acquiring the code.
Secondly, and as I'm sure you know, Best Buy's Return & Exchange Promise allows for the return or exchange of most products within 15 days of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members). It may be possible to exchange the product for one that includes the digital copy code.
I hope this help. Please know I am grateful you took the time to write to us with your concern.