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Member
Posts: 11
Registered: ‎11-18-2022

Bestbuy took my money and never process my order

[ Edited ]

Removed as it contained personal information.

Member
Posts: 11
Registered: ‎11-18-2022

Re: Bestbuy took my money and never process my order

[ Edited ]

Bestbuy has the worst customer expericer so far, and this is not the first time, I have been trying to order stuff from best buy last year as well reference order nubers:

 

*****

 

And the frustrating part is every time I talk to a customer support, they ask for all these details every time, (trust me I have spent like more than 100 hours with support team to get this working)

 

It feels like they dont need me as customer but they sure do need my money.

Member
Posts: 11
Registered: ‎11-18-2022

Re: Bestbuy took my money and never process my order

And it also happens with me in the store. not sure sure what else to do.

 

I have spent alot of time and energy and it is very frustrating, to get any response from support team.

 

Sometime the support team says me to go in store to plance the order and the in store associates, will redirect me to place the order online

 

I have been just bounced off from one store to another and no one ever listen to me.

 

I just need to reddem my $110 on gift card, and I am never going to visit best buy again.

Member
Posts: 11
Registered: ‎11-18-2022

Re: Bestbuy took my money and never process my order

[ Edited ]

My account {removed per forum guidelines}

Member
Posts: 11
Registered: ‎11-18-2022

Re: Bestbuy took my money and never process my order

why is that i have to provide these details again and again even in private chat with the bestbuy associates, and still no one is looking into it
Member
Posts: 11
Registered: ‎11-18-2022

Re: Bestbuy took my money and never process my order

talked to the customer support today morning spent like 60 mins trying to place the order, the system still canceled the order, tried using all gift cards, apple pay, paypal, discover card. the issue still there. i can’t place the order
Member
Posts: 11
Registered: ‎11-18-2022

Re: Bestbuy took my money and never process my order

[ Edited ]

talked to the customer support again they told me place an order, i placed it

{removed per forum guidelines}




my order still got canceled, i used apple pay to pay.

can someone really escalate this, to help me with my account.

Posts: 81
Topics: 0
Kudos: 21
Solutions: 7
Registered: ‎10-19-2020

Re: Bestbuy took my money and never process my order

I am reaching out to my support team to look into your Best Buy account to see what may be happening here. As soon as I get a reply, I'll update you here.

 

^Vanessa

Vanessa T|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 11
Registered: ‎11-18-2022

Re: Bestbuy took my money and never process my order

Still having issue placeing order online.

Posts: 81
Topics: 0
Kudos: 21
Solutions: 7
Registered: ‎10-19-2020

Re: Bestbuy took my money and never process my order

My support team is still reviewing this and as soon as they respond, I will update you here.

 

Vanessa T|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!