01-08-2019 03:44 AM
01-08-2019 01:17 PM
Welcome to our community! Thank you for choosing Best Buy for your purchase of a FreeSync Monitor. We’re sorry to hear that your shopping experience with us wasn’t the kind we’d like you to have when purchasing with us. We’d be happy to shed some light on to this and see how we might able to help.
Changing an order to be shipped may actually change where the monitor is set to be fulfilled from systematically. Not all of our Best Buy store locations are able to ship directly to our customers. I’m sorry if your local Best Buy may have set some expectations they weren't able to adhere to. Please send us a private message with your full name, phone number, email address, and BestBuy.com order number. We’d be happy to review your order to see if we can help move your order along faster. You can send us a private a message by choosing the blue button in my signature below. We look forward to hearing from you!