10-12-2017 11:05 PM
10-13-2017 12:35 PM
Hi there, AdrianD21,
Welcome to the Best Buy Community forums! Microsoft Office is quite an essential tool for everyday life, so I can imagine the frustration of not being able to activate your software.
Using the email you used when registering for our forums, I was able to locate your order from May of this year. To protect your personal information, though, I'll be sending you a private message to gather a few additional details so we can see how we may be able to assist further.
You can check your private messages by first logging into the forum, and then selecting the envelope in the top right-hand corner of the page.
Speak to you soon,
|Sam|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!