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Posts: 1
Registered: ‎11-30-2019

Bestbuy - Fairview mall mobile kiosk

This is worst place ever.
Waited 45 minutes, then been told our turn is the next one.
When I complained that they passed us, A sailsman called Tawfik yelled at us, shouted in our faces.
When I asked him for his name, he took off his name tag, throw it in front of me, over the glass counter!!
His manager named Cal, was standing watching, I asked him to handle the situation, as he already knew us waiting for very long time, but he just covered his colleague’s rudeness attitude, didn't apologize, and said that even if we complain, bestbuy customer service will send us back to him, as a way to show us, that even if we complain, it's a dead-end.
I’ll call customer service today,  email my complain to any email I’ll find for bestbuy’s staff/team, will tell it over all the social media. I won’t let it go easily.
I want to have an official path for my complain.

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Posts: 304
Topics: 17
Kudos: 37
Solutions: 11
Registered: ‎02-08-2019

Re: Bestbuy - Fairview mall mobile kiosk

Hiya, Hmegaly,

Welcome to the Best Buy forums and thank you for taking the time to connect with us, although we wish the circumstances were different.

Best Buy aims to provide world class service, and we are sad to hear that your experience did not meet those expectations. We do not take your concerns lightly, and I'd like to ensure that this gets documented and reviewed accordingly. Can you please send me a private message that includes your full name, phone number, email address, and additional information about your visit? Please include the date and time of your visit along with any other details you recall. You can send a secure message by selecting the blue button in my signature.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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