Best Buy Store Purchase

[Jazwaz]

I purchased a $50 Best Buy gift card for my nephew at the local store. I travelled to see my family and gave it to my nephew as a birthday gift. He went to his local store, picked out his product but was unable to complete the purchase as the gift card came up as $0.

No one at the store knew what to do, the manager had to be called in and a new card was issued. 
Guess what? The new card issued also had $0 balance.

We called the 1-888-716-7994 number and confirmed both cards had not been activated.

The 2nd store said the card should be activated in a couple days but it has been a week now. I'm not sure if anything is being done about it.

I've now got a very unhappy 9 year old.

Reading the forums, this is not a one-off or occasional blip, it seems to happen frequently. What gives?

[Kadian-BBY]

Welcome to the Best Buy Forums!

Hi Jazwaz! Thank you for taking the time to stop by our community forums, though I wish it were under better circumstance I completely understand your concerns with this gift card not being activated. I would be happy to take a look into this for you. 

Please, send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you.

Sincerely,