03-29-2020 08:05 PM
SUMMARY: I’m looking to get credit for an iPhone that I sent back in October to sprint with a BestBuy upgrade promo. Reaching this forum since the stores are closed and when I call BB and Sprint, they give me the round around. Hoping a CS rep can look at this. Thanks.
When the iPhone 11 came out in Sept 2019, I upgraded to the iPhone 11 Pro Max 256GB and sent my old phone (Apple iPhone XS Max 256GB) to Sprint for $700 credit (to use towards monthly payments) using the Sprint Buyback Program (Offer code: 19APPLEWEB)
I had spoken to BestBuy thought the process. One rep told me that, a Sprint rep that works with BestBuy, “Jennifer” would be waiting for the phone buyback program order to be completed to make sure the credit would be applied. That was October, and I still have not received any credit.
I can send more documentation (PDFs and screenshots) if a Customer rep would look at this info.