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Posts: 1
Registered: ‎05-06-2022

BestBuy Online price will not allow transaction, then customer support refuses to help

Trying to see if there is anything i can do 

 

i purchased an open box laptop out of their outlet location, i placed an online order for the item twice but got cancelled because of item availability. Weird considering that the actual item was in fronr of us

 

Ended up purchasing the item at stor prce *about $250 extra, with the advise to try to do a price match over the phone (with the Best Buy website price as to be matched)

 

Now when i call they refuse to assist, because price match does not apply to open boxes. Store cant help because they can lower the price. 

 

I am considering retuning the item, anyone ran into this issue before? 

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Solutions: 2
Registered: ‎10-19-2020

Re: BestBuy Online price will not allow transaction, then customer support refuses to help

Hi there, virojasc,

 

Thank you for joining the forums and for connecting with us here!

 

I can understand wanting to make sure you get the best deal possible, especially when purchasing a computer. I would be happy to take a look and see what I can do to help. To begin, please send me a private message with the purchase or order information, as well as your full name, phone number, and email address. You can send me a private message by logging into the forums and clicking on the blue button across from my signature on this post. 

 

Regards,

 

Katie B|Social Media Specialist | Best Buy® Corporate
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