02-23-2020 12:34 PM
Hi there, sjoh2574,
Thank you for following up! As Andrew is currently unavailable, I hope you don't mind your private message being sent my way for review. I do see that Andrew reached out to the store regarding these interactions and situation, and that they have confirmed they should be following up with you tomorrow. Should you not hear from them or still need assistance afterward, please do not hesitate to reach out to us!
02-24-2020 01:02 PM
02-24-2020 01:19 PM
Thank you for the update on this.
Please reach back out by private message once that final answer comes through from the store.
02-27-2020 12:30 PM
02-27-2020 12:49 PM
02-27-2020 01:00 PM
Hi again, sjoh2574,
I'm sorry that the cancelled order fee on special order items was not made completely clear to you at the time of your purchase.
We do post it in the store, and mention it when calling. During a long conversation like the one you had, it can absolutely be lost in the jumble, and we'll work hard to make sure we more effectively communicate this going forward. I will also look into the possibility of getting this updated online.
Thanks again for your feedback.