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New Member
Posts: 1
Registered: ‎10-14-2020

Best buy refuse to refund me sales tax which is illegal

I am a elite plus member which allows me 45 days return. I bought a camera in oklahoma than was traveling in nebreska and I decided to exchange the camera for the next model up. Which was an sony a7r4. They made me pay the restocking fee for the camera which I see on their policy it was 357$. I agreed I left and than I realize after looking at the receipt. They didn't refund me the sales tax.

I call customer care they said talk to the store. I called the store they basically said they can't refund sales tax after 30 days. Than why allow me to return something for a "full refund" within 45 with elite status.
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Valued Contributor
Posts: 1,761
Registered: ‎02-07-2011

Re: Best buy refuse to refund me sales tax which is illegal

I suspect it's the different states that's more of the issue rather then the 30 days. Will be interesting what the moderators say.
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Best Buy Employee
Posts: 1,984
Registered: ‎01-09-2015

Re: Best buy refuse to refund me sales tax which is illegal

Did you have your original receipt when they performed the return? This would have automatically returned tax if used for the return. Your return receipt should have the “original transaction” details at the top but I’m guessing those are missing or do not match the receipt.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Posts: 796
Topics: 29
Kudos: 145
Solutions: 33
Registered: ‎11-23-2018

Re: Best buy refuse to refund me sales tax which is illegal

Hi, Senpaisaito,and welcome to our online community!

 

Thank you for posting on our forum for support with your recent return, and for being an Elite member. I can imagine your surprise to not see your sales tax refunded to you, and I'd be happy to take a closer look at this.


To start, please send me a private message including your full name, email, phone number, and customer service PIN located at the bottom of your receipt (if you have it). You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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