02-16-2020 02:51 PM
02-17-2020 05:18 PM
Thanks for joining the Best Buy Community forums. I know when I buy an open-box product I want to make sure what kind of coverage I am getting and what kind of discount it has. I'm sorry that Ginny wasn't able to help you out with that and provided a poor service experience.
Please send me a private message by using the link in my signature with your name, email address, and phone number, along with the time and date of your visit to the store in Miami. Please also send along the customer service PIN from the bottom of your purchase receipt.
This should let me document this in our corporate systems as well as alert the appropriate teams so we can work to make sure we're providing top notch service going forward.