12-06-2019 05:12 PM
Solved! Go to Solution.
12-06-2019 06:21 PM
There are no extra charges. While it is not uncommon to get an error when attempting to activate Roku services, it is typically because the unit has no internet connection. Usually after connecting to the wifi or hardwiring to a router it activates with zero issues.
Where did you get the contact number for Roku? I feel you may have been duped into calling a scammer company.
Here are direct quotes from the website:
"No. Roku does not charge an activation fee or charge for support. There is NEVER a charge to create a Roku account."
"We are aware of certain fraudulent websites that are not affiliated with Roku, but who claim to offer “Roku Technical Support”. These sites will endeavor to charge a fee or extract personal information. Roku does not endorse any third-parties to offer troubleshooting or provide technical support to our customers. These scammers create official-looking webpages directing users to provide their contact information so that they may be contacted by a “support agent”. These webpages are most commonly encountered when users search for Roku support using a search engine and follow links to sites outside of the roku.com domain. All our customer support webpages have URLs that point to the roku.com domain, for example support.roku.com. If you come across a webpage whose URL points to a domain other than roku.com and that purports to offer technical support for Roku products, the webpage is NOT affiliated with Roku and you should NOT follow any instructions on the webpage."
12-06-2019 07:27 PM
12-16-2019 05:11 PM
Welcome to the Best Buy Community forums. Thanks so much for taking the time to share this with us.
I'm happy to hear that you were able to get that TV working. Like jdogg836 said, they don't charge activation fees. I'm hopeful that some folks who have the same issue will see this post and be helped to not fall for that scam number.
Please let me know if you have any other questions or concerns.