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Posts: 1
Registered: ‎11-15-2022

Best Buy stole my trade in phone

I bought the Pixel 7 on October 14. I got the pre order trade in with my Pixel 6 for $480. The trade in kit took such a long time to arrive. I emailed best buy twice and called them twice to follow up on the trade in kit. I eventually ended up returning the Pixel 7 because I was having some issues with the fingerprint scanner and touch screen. So now my trade in phone is stuck in limbo. No emails about it. No returns. Nothing.
Posts: 131
Topics: 2
Kudos: 23
Solutions: 11
Registered: ‎11-24-2021

Re: Best Buy stole my trade in phone

[ Edited ]

Hello, enriqelising,


Welcome to the Best Buy Forums!


It took quite a while for me to receive my trade-in kit as well, it was a bit frustrating. I would be happy to look into this for you! Can you send a Private Message with the information below so that I can look up your My Best Buy account? You should be able to send a Private Message by clicking the button to the right of my signature below!



E-mail Address

Phone Number

Order Number

Josh|Social Media Specialist | Best Buy® Corporate
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