11-15-2022 08:31 PM
11-16-2022 09:18 AM - edited 11-17-2022 01:39 PM
Welcome to the Best Buy Forums!
It took quite a while for me to receive my trade-in kit as well, it was a bit frustrating. I would be happy to look into this for you! Can you send a Private Message with the information below so that I can look up your My Best Buy account? You should be able to send a Private Message by clicking the button to the right of my signature below!