Best Buy Store Purchase

[AlvinHwang]

I returned a pair of Sony Headphones I bought for $178 and when I went to return, I got issued a partial refund and no explanation, I was told by the store manager to reach out to Corporate, and after spending hours on the phone and live chat, they told me to go back to the store.  When I went back in, after speaking to 2 managers, they said there is nothing they can do even after I showed them my credit card charge. 

Any advice or help, I am out $31.99 and hours of headache spent going back and forth. This is the first time this has happened to me for any retailer -.-

The store was:

Best Buy Rockville

1200 Rockville Pike

Rockville, MD 20852

[AlvinHwang]

The headphones were in excellent condition, like-new when i returned with nothing missing

[AlvinHwang]

{removed per forum guidelines} is a link to my order number and how much i got back

[nckhammond]

On the return recept us there a restocking fee listed? The the headphone come with a "free" item originally. (Would be on purchace reciept).

[AlvinHwang]

No the headphones do not have a restocking fee nor was there anything else on the order, it was just the headphones. The managers at the store couldnt figure out why I was refunded less then what I paid and same with phone support/ live chat. After going back in the manager told me he could not assist me further.

Unless there is a new restocking policy for returning items, I calculated and they refunded me what I paid - 17% which is an odd percentage for a restocking fee

[AlvinHwang]

Headphones arent listed in the items that charge a restocking fee either 

Drones, DSLR cameras and lenses, mirrorless cameras and lenses, leg and body recovery systems, premium camcorders, projectors, projector screens, and special-order products

15% of item purchase price

Maybe it could be a local store policy?

[nckhammond]

Yeah, I new they weren't listed, was just checking if they charged you anyway. Usually it's related to a "free" item that isnt refundable. Somthing goofy like premium spotify access or somthing.

[AlvinHwang]

Thanks! @nckhammond yeah sadly I wish it was that. The money is not worth all the hours i've wasted with support, at this point all I care for is an explanation on why I was not issued a full refund.

[AndrewB-BBY Social Media Specialist]

Good afternoon, AlvinHwang,

Welcome to our community forums. I know that I wouldn't want to use a set of headphones that I didn't love. It certainly sounds strange that you didn't receive a full refund and I'd like to help you get this sorted out.

I'd like to begin by reviewing your purchase and return. Can you please send me a private message that includes your:

Full name

Email address

Phone number

Customer service PIN (located at bottom of receipt)

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response.