02-24-2021 11:07 AM
This has been an issue since early December 2020. I returned two of the same SKU: one in-store and one I shipped back. The one I shipped back was one I ordered online. The other (in-store return) was a GeekSquad in home sale. The one returned in-store was associated with the order I ordered online, not GeekSquad. Best Buy customer service has verified that they have both items, the in-store associate made a mistake and returned the wrong item and that they in fact need to refund me, but it never happens and I've been calling back every few days for a few months and no one seems to be able to help me. This is extremely frustrating and I have many many case numbers and it's been escalated multiple times and I have all the information and paper trail and no one seems to understand the issue once it's escalated so I need to speak to someone that can process the refund.
I have a record of every case number, tracking information, order numbers, dates, etc. Please contact me directly to sort this out.
02-24-2021 01:30 PM
Welcome to our forums, jonshamieh,
It’s disappointing to hear there seems to be an issue with the refund you’ve been waiting for, and to hear you’ve been unable to get the assistance you were looking for through our other support teams is especially disheartening.
If you’re still in need of assistance regarding this matter, I’ll be happy to take a closer look and offer any additional assistance I can. For me to do so, I’ll ask that you send me a private message with the following information:
To send me this information privately, be sure to use the blue “Private Message” button in my signature.
Looking forward to hearing from you,
02-25-2021 11:30 AM
02-25-2021 11:53 AM
Good morning, jonshamieh,
While I’m not seeing any messages from you this morning or after my reply to your post yesterday, I’ll be happy to send you a private message you can reply to with the information I’ll need. You’ll be able to read my message by logging into your Support Forum account, and clicking on the orange envelope in the upper right-hand corner of your screen.
See you up there,
02-25-2021 12:08 PM
02-25-2021 01:14 PM
Thank you for following up, jonshamieh. I’ll be replying to your message momentarily, so going forward, we’ll continue our conversation there. As before, you’ll just need to log into your Support Forum account and click on the orange envelope in the upper right-hand corner of your screen.
Speak to you in a bit,