Best Buy Store Purchase

[jonshamieh]

This has been an issue since early December 2020.  I returned two of the same SKU: one in-store and one I shipped back.  The one I shipped back was one I ordered online.  The other (in-store return) was a GeekSquad in home sale.  The one returned in-store was associated with the order I ordered online, not GeekSquad.    Best Buy customer service has verified that they have both items, the in-store associate made a mistake and returned the wrong item and that they in fact need to refund me, but it never happens and I've been calling back every few days for a few months and no one seems to be able to help me.  This is extremely frustrating and I have many many case numbers and it's been escalated multiple times and I have all the information and paper trail and no one seems to understand the issue once it's escalated so I need to speak to someone that can process the refund.

I have a record of every case number, tracking information, order numbers, dates, etc.  Please contact me directly to sort this out.

[SeanM-BBY Retired: Social Media Specialist]

Welcome to our forums, jonshamieh,

It’s disappointing to hear there seems to be an issue with the refund you’ve been waiting for, and to hear you’ve been unable to get the assistance you were looking for through our other support teams is especially disheartening.

If you’re still in need of assistance regarding this matter, I’ll be happy to take a closer look and offer any additional assistance I can.  For me to do so, I’ll ask that you send me a private message with the following information:

• Your first and last name
• Your phone number
• Your email address
• Any previous case numbers you may have been given

To send me this information privately, be sure to use the blue “Private Message” button in my signature.

Looking forward to hearing from you,

[jonshamieh]

I messaged you.


I called customer service again yesterday for an update. Spent an hour and half on the phone. The associate said she would call me back because she needs to do more research into my case. She assured me she would call me back but never did. She told me she would leave a voice mail message if I was unavailable. I have no missed calls or new voice mails.

[SeanM-BBY Retired: Social Media Specialist]

Good morning, jonshamieh,

While I’m not seeing any messages from you this morning or after my reply to your post yesterday, I’ll be happy to send you a private message you can reply to with the information I’ll need.  You’ll be able to read my message by logging into your Support Forum account, and clicking on the orange envelope in the upper right-hand corner of your screen.

See you up there,

[jonshamieh]

For some reason it didnt send - something about HTML in the body. Not sure, but I was able to retype it and send it to you. Let me know if you are able to access my google drive links or if you have another way I can attach documents to you.

[SeanM-BBY Retired: Social Media Specialist]

Thank you for following up, jonshamieh.  I’ll be replying to your message momentarily, so going forward, we’ll continue our conversation there.  As before, you’ll just need to log into your Support Forum account and click on the orange envelope in the upper right-hand corner of your screen.

Speak to you in a bit,