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Posts: 1
Registered: ‎06-26-2020

Best Buy sold me used dvd box set

I’m still upset that I purchased a dvd box set online, to pick up at the Corpus Christi store, and the item they gave me was not brand new. It was used. I contacted customer service and was given a time limit to return it, but I have not been able to go. The store manager was supposed to call me, but he/she never did. The discs do play, but they are scratched and smudged. The case also shows signs of being used.
Posts: 6,291
Topics: 214
Kudos: 453
Solutions: 321
Registered: ‎08-21-2017

Re: Best Buy sold me used dvd box set

Good afternoon, milholenj,


Thank you for taking the time to stop by our community forums. It sounds very odd that you receive a product that has been opened. Have you been able to get assistance with this since making this post?


If not, I'd be happy to see how I can help. I will need a few more details so I can take a look at this order. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post across from my name. I'l keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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