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Posts: 1
Registered: ‎01-05-2020

Best Buy sold me the wrong phone!

I bought a new iPhone 11 pro unlocked but was sold a sprint only phone. Didn’t find out until I went to switch a month and a half later. The manager was so rude; she even told me that they don’t sell such phones! Bad faith! I even confirmed the sku with the 800 number; she still lied to my face!
Valued Contributor
Posts: 2,296
Registered: ‎02-07-2011

Re: Best Buy sold me the wrong phone!

Normally unless somthing changed recently all thier iPhones lock to the first sim you install. It was unlocked so you can you any carrier, but as soon. As you inserted sprint's sim, you now have to follow sprint's rules to get them to unlock it.
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Registered: ‎01-03-2013

Re: Best Buy sold me the wrong phone!

Hello, Mrchristian123, 


Thank you for registering with the forum, though I wish you had found us under better circumstances. Buying a new iPhone 11 should be exciting. I know when I finally upgraded my phone last year from my outdated iPhone 6, I was thrilled! It sounds like you knew you were going to be switching carriers, so the ability to move between them was crucial in your purchasing decision. 


It sounds like you may have purchased a universal iPhone, which works on any of the three major US carriers (Sprint, Verizon, or AT&T), but locks to the carrier of the first SIM card inserted. From that point on, it would be up to the carrier to unlock it, as mentioned by nckhammond. I would be delighted to look further into your particular experience to see exactly what happened, so please keep an eye on your inbox in the top right corner of the page for my private message. 



Tasha|Social Media Specialist | Best Buy® Corporate
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