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Posts: 1
Registered: ‎03-09-2023

Best Buy sold me a used TV as new

Bought an LG C2 Oled TV for $1799. Thought I was receiving a new TV, however, sadly, that was not the case. As I opened the box and took the TV out, I noticed that the instructions on how to mount the TV where missing. Big red flag. They forgot to put the instructions back in the box. So I resorted to watching a YouTube video on how to mount the TV. The mount was also scratched and there is writing on the bottom of it, and it's not in Korean. So that means that it was written on after manufacturing and only of someone had opened the box and taken the mount out in order to write on it. I took a picture of it. I wish I could upload photos here so that you guys could see.
Posts: 120
Topics: 12
Kudos: 21
Solutions: 11
Registered: ‎11-08-2021

Re: Best Buy sold me a used TV as new

[ Edited ]

Welcome to the Community Forums! We are happy to have you join us Luisgym!


I can certainly understand your concern regarding the way the TV looked. I would be happy to take a closer look. 


 I will be available throughout the day, although I will be out of the office the next two days. If you do not receive an immediate response, I will reconnect with you on Sunday.


To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.



Kristy|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or
Posts: 13
Registered: ‎05-10-2021

Re: Best Buy sold me a used TV as new

Most LG OLED TVs are assembled in Mexico.  Why not just return/exchange it? Are you within your return policy?