09-22-2020 07:16 PM
09-24-2020 12:50 PM
Welcome to our community, Rigbydog23.
I can think of little that would upset me more than encountering the type of issue with a product that you've described. Certainly I too would have the not unreasonable expectation of assistance with the issue and I regret that you were unable to find the help you anticipated during your visit to our Bucktown location. I apologize for our having disappointed you.
On looking into your situation, I note you have been working with my peer Andrew via Twitter. I encourage you to continue working with him toward a resolution.
Thank you for bringing these circumstances to our attention.