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New Member
Posts: 3
Registered: ‎12-08-2018

Best Buy sold me a broken screen Tcl 65” 4K tv 6 series

I’m at a lost I just spend my hard earned money on a tv and to find out is broke out of the box and they can’t do nothing about it!! I ordered online went and picked it up but it wouldn’t fit on my wife’s car so I go home get my hatchback and give it a go went back to the store and still wouldn’t fit so I decided to take it out of the box lay it perfectly flat on its back actually a guy that works there help me I got home and I had my daughter helped me get it out with no issues lay flat on its back again then I go ahead and remove the plastic cover to find out is cracked and I couldn’t believe it I was very disappointed i didn’t know what to do I called my Best Buy and no one answer the phone so I took the tv back to the store and they told me they couldn’t take it back and I was what do mean I just literally go it maybe 2hrs ago I told that I didn’t do anything wrong I said that tv was broken in the box he said he believe me and it sucks but he couldn’t take the tv back oh than he said he could recycle it for me I was are you kidding me that’s 1000 dollars lost just like that I know I’m not the first person that this as ever happened to I’m sure stuff comes broke out the boxes sometimes and I wish I would’ve looked at the tv when I was there all I had to do was to take the plastic cover off but in a million years never thought it would be broken out of the box I don’t want a refund I just want a replacement Best Buy is a big company and they act like they going to go broke it they replace a broken tv that THEY SOLD ME!
Best Buy Employee
Posts: 651
Registered: ‎01-09-2015

Re: Best Buy sold me a broken screen Tcl 65” 4K tv 6 series

There are a number of concerns I have with this, the biggest being that the television was removed from its protective packaging and laid flat. If you’ve ever had windows or mirrors delivered, you know that they are always transported upright. This is because gravity can ccause it to crack just with the weight being too much for the thin glass to handle. Likewise, one bump as you were driving or lifting with too much force from that prone position could crack the television panel. Damaged products are not eligible for return under the return and exchange policy, but a moderator should be by soon to look into this further.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Contributor
Posts: 402
Registered: ‎02-07-2011

Re: Best Buy sold me a broken screen Tcl 65” 4K tv 6 series

Not sure about TCL, but every other brand of TV shows NOT to transport it flat on the packaging. And that is with it still in the box. Unfortunately I'm with Best Buy on this one, they should not have to cover improper transportation damage.
New Member
Posts: 3
Registered: ‎12-08-2018

Re: Best Buy sold me a broken screen Tcl 65” 4K tv 6 series

But it was already broken cracked out of the box this is not my first time I transported a tv like that I done it before and never had a problem plus the Best Buy guy that help me put it on my car never mentioned anything about it so right there tells you that they have some faults to it they mention after the fact that I could’ve gotten free delivery but never mentioned it before but I believe 100% the tv was already cracked
Highlighted
Recognized Member
Posts: 115
Registered: ‎09-03-2018

Re: Best Buy sold me a broken screen Tcl 65” 4K tv 6 series

You may have been lucky before but this last time may have been the time when the luck wore out transporting the televison incorrectly.

New Member
Posts: 3
Registered: ‎12-08-2018

Re: Best Buy sold me a broken screen Tcl 65” 4K tv 6 series

Your funny..smh!