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Posts: 1
Registered: ‎12-29-2020

Best Buy screwed up my returns

[ Edited ]

I placed an order for two laptops on 11/16/2020 for $743.43. I returned these two laptops (brand new sealed never opened, never used the software). I returned it to best busy Aurora IL store on 12/24/2020 and the person in the store only returned part of the order for $683.75 and asked me to call the best buy online support for getting back the remaining $59.98. So I called online support and they refunded me the remaining $59.98. I also has another order for another laptop which I purchased on 12/21/2020 for $649.49. I returned this laptop as well but the best buy Aurora only gave me $589.51 back. Not sure why they did not give back whole amount back (which is $649.49). So yesterday I spoke to best buy customer service for like 2 hours (not kidding) to make them understand that I am short of $59.98 with these two retuns. They are mixing $59.98 refund amount that was part of the 11/16/2020 purchase (of $743.43) and not returning the $59.98 refund amount. I have opened up caseid: {removed per forum guidelines} with best buy and also caseid: {removed per forum guidelines} with best buy credit card to resolve this matter. I super super frustrated with Best Buy. Their folks cannot do simple maths...Very shamefull of best buy. I am thinking of cancelling their credit card and not shopping at best buy again. Best Buy sucks.

Posts: 433
Topics: 21
Kudos: 86
Solutions: 29
Registered: ‎02-08-2019

Re: Best Buy screwed up my returns

Hey, asim174,


Thanks for reaching out to us here on the Forums. I'm sorry to hear that the three laptops you bought weren't as expected, I can imagine that was disappointing! We expect our Return & Exchange Promise process to go smoothly, and it sounds like that hasn't been the case for you.


Further, it sounds like you made every effort to get your refund amounts corrected by contacting us. I'm sorry to hear that there is still some confusion with this, and that you are still needing your full refund. I'd be happy to take a closer look into this and see what I can do to help! 


So that I can get started, can you send us a private message with your full name, email, and phone number? 


Looking forward to hearing from you,


Meg|Social Media Specialist | Best Buy® Corporate
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